Geo Hypso

Refund Policy

Last updated: 19 July 2026

Payments for Geo Hypso are processed by Paddle, our merchant of record.

One-off purchases (models, reports, credits)

If an export or report is defective, doesn't match its description, or you hit a technical problem we can't resolve, contact us within 14 days of purchase and we will refund it. Because exports are digital goods delivered immediately, we may decline refunds for correctly delivered files in cases of clear abuse (e.g. repeated purchase-and-refund of the same areas).

Subscriptions

You can cancel anytime; access continues to the end of the paid period. If you were charged unintentionally (e.g. forgot to cancel a renewal), contact us within 14 days of the charge and we will refund that renewal.

How to request

Email hello@geohypso.com with the email used at checkout, or use the receipt link in Paddle's purchase confirmation email. Refunds are returned to the original payment method by Paddle, typically within 5–10 business days.

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