Last updated: 19 July 2026
Payments for Geo Hypso are processed by Paddle, our merchant of record.
If an export or report is defective, doesn't match its description, or you hit a technical problem we can't resolve, contact us within 14 days of purchase and we will refund it. Because exports are digital goods delivered immediately, we may decline refunds for correctly delivered files in cases of clear abuse (e.g. repeated purchase-and-refund of the same areas).
You can cancel anytime; access continues to the end of the paid period. If you were charged unintentionally (e.g. forgot to cancel a renewal), contact us within 14 days of the charge and we will refund that renewal.
Email hello@geohypso.com with the email used at checkout, or use the receipt link in Paddle's purchase confirmation email. Refunds are returned to the original payment method by Paddle, typically within 5–10 business days.